Each support contract comes with a number of hours for actual hands on work, and we will tailor the plan to meet your needs and budget. Our remote hands on service can be used for anything from features development, best practices, security patches, module updates, or whatever you need to get done. Websule keeps accurate logs on the time spent on support issues.  We will alert your team when you are getting close to the end of your monthly allocated support hours.  No worries if you run out, you can always approve more hours so you are not left short.  Our support team will review the requests which come in to determine if there is enough time to get the work done.  Work which will not fall into the allocated monthly hours will be pushed to our client services team for a quote to get the work done as a separate development project with its own budget.